Refund policy

At Nucco, we take product quality, food safety, and hygiene standards very seriously. Since our products belong to the food category, all items are carefully packed, sealed, and quality-checked before dispatch.

Please read our Return & Refund Policy carefully before placing an order.

No Return Policy

Due to the consumable and perishable nature of food products, Nucco does not accept returns, exchanges, or replacements once an order has been delivered.

We are unable to accept returned food products for reasons including:

  • Food safety regulations
  • Hygiene concerns
  • Risk of contamination
  • Storage and handling conditions after delivery

Customers are requested to review product details carefully before completing their purchase.

Damaged, Tampered, or Incorrect Deliveries

In the rare event that a customer receives:

  • A damaged package
  • A tampered shipment
  • A broken or opened seal
  • Incorrect product(s)
  • Leaking or visibly compromised packaging

the issue must be reported immediately at the time of delivery or shortly after receiving the package.

To initiate a claim, customers must provide:

  • Clear photos of the outer package
  • Clear photos of the product packaging
  • Photos showing the damaged or tampered condition
  • An unboxing video recorded from the beginning of package opening without cuts or edits
  • Order details and invoice information

All supporting proof must be emailed to our support team for verification and investigation.

Mandatory Unboxing Video Requirement

For any refund or damage-related claim, an uninterrupted unboxing video is mandatory.

The video must clearly show:

  • The sealed outer package before opening
  • Shipping label visibility
  • Complete opening process
  • Condition of the product received
  • Any visible damage, leakage, tampering, or missing items

Claims submitted without proper video evidence may not be eligible for verification or approval.

Broken Seal Policy

Products with:

  • Opened seals
  • Broken packaging
  • Partially consumed contents
  • Damaged inner packaging after delivery acceptance

may be considered invalid for refund or replacement requests if sufficient proof is not provided at the time of delivery.

Customers are strongly advised to inspect the package immediately upon receipt.

Refund Eligibility

Refunds may only be considered under the following situations:

  • Product received in visibly damaged condition
  • Package received in tampered condition
  • Wrong product delivered
  • Item missing from the shipment
  • Major transit-related damage verified by our team

All claims are subject to:

  • Internal verification
  • Review of submitted photos/videos
  • Courier investigation where applicable
  • Approval by the Nucco support team

Nucco reserves the right to reject claims that:

  • Lack sufficient evidence
  • Are reported after an unreasonable delay
  • Show signs of misuse or tampering after delivery
  • Do not comply with the policy requirements

Refund Processing Timeline

If a refund request is approved after verification, the refund will be processed to the original payment method within a reasonable processing period depending on the payment provider or banking partner.

Refund timelines may vary based on:

  • Payment gateway processing
  • Banking procedures
  • UPI/card provider timelines
  • Financial institution policies

Non-Refundable Situations

Refunds or replacements will not be provided for:

  • Change of mind after purchase
  • Taste or personal preference concerns
  • Minor packaging dents not affecting product quality
  • Incorrect address provided by the customer
  • Failed delivery attempts due to customer unavailability
  • Orders delayed due to courier or external operational issues
  • Claims raised without proper supporting evidence

Customer Responsibility

Customers are responsible for:

  • Providing accurate delivery details
  • Recording proper unboxing videos
  • Inspecting packages at the time of delivery
  • Reporting issues immediately after receipt

Failure to follow these requirements may impact claim eligibility.

Contact & Support

For any refund or delivery-related concerns, customers may contact the Nucco support team through the official contact information available on our website.

We are committed to maintaining product quality, customer trust, and transparent resolution procedures for all valid concerns.