Shipping policy

At Nucco, we are dedicated to ensuring a smooth, secure, and reliable shopping experience for every customer across India. This Shipping Policy outlines the terms and conditions related to order processing, dispatch, shipping timelines, and delivery procedures for all purchases made through our website.

By placing an order with Nucco, customers agree to the terms mentioned below.

Domestic Shipping Coverage

Nucco currently operates and delivers exclusively within India. We do not offer international shipping at this time.

Our logistics and courier network is designed to serve customers across major cities, towns, and most serviceable pin codes within the country. However, delivery availability may vary depending on the courier partner’s serviceability in specific locations.

Order Processing

All orders placed on the Nucco website are subject to order verification, quality checks, packaging procedures, and dispatch confirmation before shipment.

Orders are generally processed within 1–2 business days after successful payment confirmation. Once processed, the shipment is handed over to our courier and logistics partners for delivery.

Orders placed:

  • On weekends
  • During public holidays
  • During sale periods or high-volume promotional campaigns

may require additional processing time depending on operational load and courier availability.

Nucco reserves the right to delay dispatch in situations involving:

  • Incomplete customer information
  • Payment authorization issues
  • Unexpected stock unavailability
  • Operational disruptions
  • Natural events or force majeure situations

In such situations, customers may be contacted through the details provided at checkout.

Estimated Delivery Timeline

After dispatch, most orders are delivered within 3–5 business days depending on the customer’s location and regional courier accessibility.

Delivery timelines may vary based on several factors including:

  • Shipping destination
  • Courier partner operations
  • Regional transportation restrictions
  • Weather conditions
  • Political or regional disruptions
  • National holidays and festive seasons
  • Remote or low-connectivity service areas

While Nucco strives to maintain timely deliveries, estimated delivery dates should be considered approximate and not guaranteed.

Business days refer to Monday through Saturday, excluding public holidays and regional non-working days.

Shipping Charges

Shipping charges, if applicable, are calculated based on factors such as:

  • Order value
  • Product weight and dimensions
  • Delivery location
  • Ongoing promotional offers

Applicable shipping fees will be displayed at checkout before payment completion.

Nucco may occasionally provide:

  • Free shipping offers
  • Limited-time delivery promotions
  • Minimum order-based shipping discounts

Such promotional shipping benefits may be modified or withdrawn without prior notice.

Packaging Standards

Every Nucco order undergoes careful packaging procedures to help ensure products reach customers in safe and proper condition.

We prioritize:

  • Secure packaging
  • Product protection during transit
  • Hygienic handling standards
  • Damage prevention measures

Despite these precautions, shipping-related external factors may occasionally impact package condition during transit.

Customers are encouraged to inspect the package carefully upon delivery.

Delivery Conditions

Deliveries are completed based on the shipping address and contact details provided by the customer during checkout.

Customers are responsible for ensuring:

  • Accurate shipping address
  • Correct pin code
  • Valid contact number
  • Recipient availability at the delivery location

Nucco shall not be responsible for failed or delayed deliveries caused by:

  • Incorrect address information
  • Incomplete recipient details
  • Unreachable contact numbers
  • Customer unavailability during delivery attempts

If a shipment is returned due to unsuccessful delivery attempts, re-shipping charges may apply.

Delivery Delays

Although we work with reliable courier partners, certain circumstances beyond our control may result in shipping delays.

These circumstances may include:

  • Weather disruptions
  • Transportation strikes
  • Operational issues at courier hubs
  • Government restrictions
  • Natural disasters
  • High seasonal order volumes
  • Regional lockdowns or emergencies

Nucco is not liable for delays caused by third-party logistics providers or external events; however, we will make reasonable efforts to assist customers in resolving delivery concerns wherever possible.

Damaged, Opened, or Tampered Packages

If customers receive a shipment that appears:

  • Damaged
  • Opened
  • Leaking
  • Tampered with

we strongly recommend either refusing the package at the time of delivery or documenting the condition with clear photos/videos immediately upon receipt.

Customers should contact Nucco support as soon as possible with:

  • Order details
  • Description of the issue
  • Supporting images/videos

This helps us investigate the matter with the courier partner and provide appropriate assistance.

Address Modification Requests

Customers requesting shipping address changes after placing an order must contact support immediately.

Please note:

  • Address modifications may only be possible before dispatch
  • Once an order has been shipped, changes may not be feasible
  • Nucco cannot guarantee successful modification requests after processing begins

Order Cancellation & Shipping Impact

If an order is cancelled before dispatch, shipping charges (if applicable) may be refunded according to the cancellation policy.

Orders that have already been shipped may no longer qualify for cancellation requests.

Customers are encouraged to review all order details carefully before completing their purchase.

Limitation of Liability

Nucco’s responsibility for shipped orders is limited until the package is handed over to the customer or marked delivered by the courier partner.

We are not responsible for:

  • Delivery delays caused by courier operations
  • Indirect losses due to delayed shipments
  • Customer errors in shipping information
  • Failed deliveries caused by recipient unavailability
  • External events beyond operational control

However, customer satisfaction remains important to us, and our support team will always attempt to provide reasonable assistance wherever possible.

Customer Support

For any shipping-related assistance, customers may reach out to the Nucco support team through the contact information available on our website.

We are committed to providing a reliable and transparent shopping experience for all Nucco customers across India.